Terms of Service
1. Who these terms are between.
These terms are between you and Mabuhay Works LLC, a Missouri limited liability company (“Mabuhay Works,” “we,” “us,” or “our”).
2. What we do.
We provide the services described on this site: online presence reviews, Google Business Profile setup and upkeep, one-page websites and hosting, photo and video work, and review-request services. What is included in each is on that service’s page and on the pricing page, and those descriptions are part of these terms.
3. What we don’t promise.
We do not guarantee any search ranking, map position, number of reviews, number of leads, or amount of revenue. We promise the work described, done properly.
4. What we need from you.
Access to the accounts we’re working on, accurate information about your business, and your material—photos, text, logo, and domain. We can only be as accurate as what you give us. If you buy a review service, you must give us a genuine customer list as described in Section 9, and you are responsible for it being genuine and for having the permissions needed to use it.
5. Payment.
One-time services are paid before work begins. Monthly services are billed monthly in advance through Stripe. There is no minimum term on anything.
6. Cancelling.
Cancel any time. Email support@mabuhayworks.com at least one business day before your renewal date. The service continues through the period you have already paid for, and then stops. There are no partial-month refunds.
If you ask us to stop straight away, we may do that, but stopping early does not create a partial-month refund. If we have not started a one-time service, you get all of your money back. For one-time-service cancellations and corrections, see the Refund Policy.
7. Your website and your domain.
If we build you a page, the domain name is yours—you buy it and you own it, and you keep it whatever happens between us.
If you cancel hosting, your page stays live for 30 days after the end of your last paid period, provided your account is current and continued hosting does not create a legal or security risk. Within those 30 days we will give you, at no charge, a complete export of the website files and your own content, so far as it can lawfully and technically be transferred.
What the export does not include: third-party services and subscriptions, licences that cannot be transferred, account credentials, and our own tools and reusable systems.
After the 30 days we may take the page down and stop hosting it.
8. Removing our access.
You can remove our access to your accounts at any time, for any reason, and you do not have to tell us why. If you ask us to remove ourselves, we will relinquish and remove our permissions within seven business days. This right does not depend on your account being paid up, and using it is not a breach of these terms.
9. Review services and your customer list.
Review invitations may only be sent to your own past customers who gave you their details directly, in the ordinary course of your business. You certify that the list you give us is exactly that.
For review invitations sent by text message, you must also have obtained and retained any consent required by applicable law and the messaging provider’s rules. Providing a phone number or having a prior customer relationship does not, by itself, establish consent to receive text messages. You must provide evidence of consent if requested and identify anyone who has opted out so they are excluded from messaging.
The review request we send is the same for every person on your eligible list. We do not screen out anyone based on how they answer, and we will not build a system that does.
What we do with the list, and how long we keep it, is in our Privacy Policy.
10. SMS messaging terms.
Mabuhay Works LLC offers an optional text messaging program for people who choose to receive messages from us.
Messages you can expect.
Depending on what you consent to receive, we may send responses to your inquiries, appointment confirmations and reminders, updates about services you have requested or purchased, and customer support messages. We will only send marketing or promotional texts if you separately opt in to receive them.
Your consent.
Signing up for SMS messages is optional. Agreeing to these Terms of Service or providing your phone number does not, by itself, enroll you in text messaging. Consent to receive marketing texts is not a condition of purchasing our services. You may choose the available message categories you wish to receive.
Message frequency and charges.
Message frequency varies based on your interactions with us and the services you use. Message and data rates may apply to messages sent to you and messages you send to us. Contact your wireless provider with questions about your text or data plan.
How to stop messages.
Reply STOP to any message from us to unsubscribe from that SMS program. We will send a confirmation text, and you will receive no further messages from that program unless you opt in again. To rejoin, sign up again through the original signup method.
Unsubscribing from text messages does not cancel a paid service. To cancel a paid service, follow Section 6.
How to get help.
Reply HELP for assistance, email support@mabuhayworks.com, or use our Contact page.
Delivery.
Message delivery depends on your wireless carrier and network availability. Carriers are not liable for delayed or undelivered messages.
Privacy.
For information about how we collect, use, and protect personal information, including mobile information and SMS consent, see our Privacy Policy.
11. Our liability.
Our total liability to you for any claim arising out of or relating to this agreement or our services is limited to the total fees you have paid us for the specific service giving rise to the claim in the twelve months before the claim arose.
Neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, lost revenue or lost business opportunity, even if advised such damages were possible.
Nothing in this section limits liability that cannot lawfully be limited.
12. Governing law.
These terms are governed by the law of the State of Missouri.
13. Changes.
If we change these terms we will change the date at the top. Changes do not apply retroactively to work already paid for. Changes to these terms do not expand your SMS consent; we will obtain any additional consent required before sending new categories of messages.