Skip to main content

Mabuhay Works

LEGAL

Refund & Cancellation Policy

We guarantee the work. We do not guarantee the outcome. Nobody honestly can.

One-time services

  • Before we start: if we have not started substantive work, cancel for any reason and get a full refund.

    Substantive work begins when we incur a cost for your job that we cannot recover — travel, stock media, a subcontractor, a platform charge — or when a scheduled appointment for your job falls inside its cancellation window. Our own research, planning and preparation time alone does not start it.

  • If what we delivered is not right: tell us within 30 days of delivery and we will correct it or do it again at no charge until it matches your order. If we cannot make it match after reasonable attempts, we refund what you paid for that work instead.

    That correction, re-performance or refund is your remedy for work that does not conform. The guarantee does not cover a changed request, inaccurate information you gave us, a change made by you or someone else, or a decision by a third-party platform that we did not cause.

  • We do not refund completed, correct work because the results weren’t what you hoped. Search rankings, review counts and phone calls depend on things nobody controls, and we told you that before you paid.

Monthly services

  • Cancel any time. Email support@mabuhayworks.com at least one business day before your renewal date.
  • The service continues through the period you have already paid for, and then stops.
  • There are no partial-month refunds. If you ask us to stop straight away we may do that, but an immediate stop is not a refund.
  • No minimum term, ever.

Review campaigns

  • The correction guarantee applies to our work: the setup, the list handling, the messages and the report.
  • It never covers a number of reviews, a rating, or the value of the reviews you receive. A refund promised against review results would be a results guarantee, and Google’s policies prohibit paying for or engineering review outcomes. We will not build a business on it.

If we can’t reach you

If we have been paid for work that needs something from you and you go quiet:

  • At about 30 days we contact you.
  • At about 60 days we contact you again and tell you the date we plan to close the job.
  • At 90 days we refund the amount you paid for the affected incomplete work and close that order.

No argument, no fee.

Questions. Please use our Contact page.