What may be going on
Customers may intend to leave a review but forget. Asking can feel awkward, so it happens inconsistently—or not at all.
NEIGHBOR’S WORD
A Friendly, Consistent Way to Ask for Reviews
“We do good work, but we rarely remember to ask for reviews.”
Same request.
Every customer.
Every customer.
How the review process works
Asking for reviews shouldn’t feel awkward.
Satisfied customers often mean to leave a review—but daily life gets in the way. A polite and consistent process makes it easier for them to follow through.
What we do
We run a polite three-email review request for genuine customers, giving them a clear and simple way to share their experience.
How we keep it honest
Every customer receives the same request and the same review link, whether their experience was positive or negative.
No review filtering: We do not choose who
receives the request based on whether they were happy or unhappy.
Neighbor’s Word Reviews
Turn completed jobs into more honest Google reviews.
ONE-TIME CAMPAIGN
01
Neighbor’s Word Review Kickstart
$149 · one time
We organize and invite up to 150 past customers to leave an honest Google review through a three-email campaign.
Ask how it went
→
Send review link
→
Send reminder
What we need from you
- A customer list with one person per row
- Customer names and email addresses
- Records collected during your normal business
- Lists over 150 customers are quoted separately
If you do not have a customer list, this one-time Kickstart is not the right option. The monthly Review System below does not require an existing list.
Start a Review Kickstart →
AUTOMATIC MONTHLY SYSTEM
02
Neighbor’s Word Review System
$97/month
The same three-email request becomes part of your normal workflow and begins whenever your chosen trigger is used.
✓
What’s included
- No existing customer list required
- No software for you to install or maintain
- You choose one simple way to start each request
- Every customer receives the same request and link
- Monthly before-and-after report
- No contract
We do not filter who receives the review request. Every customer receives the same request and the same link.
Start the Review System →
Who it
fits.
This fits businesses with genuine past or ongoing customers who want a fair, consistent way to ask for reviews.
Neighbor’s Word FAQ
Questions people ask.
Do you send the review link only to happy customers?
No. The same request and review link go to every customer, regardless of what they say. We do not filter customers or withhold the link from anyone who was unhappy.
What kind of customer list can I provide?
A reasonably current digital list of genuine past customers who provided their contact details directly to your business during the ordinary course of business.
How many customers are included in Kickstart?
Up to 150 past customers are included. We send requests at a human pace. If your list is larger than 150, we will quote the additional work separately.
Will I receive a report?
Yes. Kickstart includes a before-and-after report when the campaign finishes. The ongoing Review System includes a monthly before-and-after report.
Ready to ask every customer fairly?
Talk About Review RequestsIs your Google profile accurate too?
Welcome Mat helps correct the business information customers see alongside your reviews, including hours, services, phone number, address and map details.
See Google Business Profile Help