How the review process works
Asking for reviews shouldn’t feel awkward.
Satisfied customers often mean to leave a review, but daily life gets in the way. A polite and consistent process makes it easier for them to follow through.
What may be going on
Customers may intend to leave a review but forget. Asking can feel awkward, so it happens inconsistently, or not at all.
What we do
We run a polite three-email review request for genuine customers, giving them a clear and simple way to share their experience.
How we keep it honest
Every customer receives the same request and the same review link, whether their experience was positive or negative.
No review filtering. We do not choose who receives the request based on whether they were happy or unhappy.
Turn completed jobs into more honest Google reviews.
Reputation/Review Kickstart
$149 · one time
We organize and invite past customers to leave an honest Google review through a three-email campaign.
What we need from you
- A customer list with one person per row
- Customer names and email addresses
- Records collected during your normal business
- Lists over 150 customers are quoted separately
Reputation/Review Starter
$49/month
A simple ongoing review workflow for businesses that want to consistently ask customers for honest Google reviews without a full automation system.
What's included
- Ongoing review request workflow
- No subaccount required
- Designed for normal customer follow-up
- Simple workflow without a full automation system
Reputation/Review System
$97/month
A more complete review system using a subaccount and automation systems to make review requests part of your normal customer workflow.
What's included
- Subaccount-based system
- Review request automation
- Designed for recurring customer workflows
- Less manual follow-up for your team
Reputation/Review Automation
$149 · one time
Give customers a simple way to start the review process using a QR code or NFC tap card.
What's included
- QR code review trigger
- NFC tap-card option
- Simple customer starting point
- Designed to make review requests easier
Review services are designed to request honest customer feedback. No specific review rating is guaranteed.
Who it
fits.
This fits businesses with genuine past or ongoing customers who want a fair, consistent way to ask for reviews.
Neighbor’s Word FAQ
Questions people ask.
Do you send the review link only to happy customers?
No. The same request and review link go to every customer, regardless of what they say. We do not filter customers or withhold the link from anyone who was unhappy.
What kind of customer list can I provide?
A reasonably current digital list of genuine past customers who provided their contact details directly to your business during the ordinary course of business.
How many customers are included in Kickstart?
Up to 150 past customers are included. We send requests at a human pace. If your list is larger than 150, we will quote the additional work separately.
Will I receive a report?
Yes. Kickstart includes a before-and-after report when the campaign finishes. The ongoing Review System includes a monthly before-and-after report.
Ready to ask every customer fairly?
Talk About Review RequestsIs your Google profile accurate too?
Welcome Mat helps correct the business information customers see alongside your reviews, including hours, services, phone number, address and map details.
See Google Business Profile Help